Delivery & Returns

DELIVERY TERMS

All orders are delivered by A Bunch of Kindness and upon ordering, customers automatically give authority for their order to be left unattended at their nominated delivery address. A Bunch of Kindness will only replace orders sent using these methods, provided the order is proved to have been delivered to an address other than that provided by you. A Bunch of Kindness reserves the right to change our delivery method in future without notice to you. Once your order is delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by A Bunch of Kindness. All delivery times provided by A Bunch of Kindness are estimates only. We will not be liable for late deliveries. Please note that A Bunch Of Kindness is unable to guarantee specific delivery requests such as “Deliver before 2pm” or “leave parcel in with neighbour”, however A Bunch of Kindness will try to accommodate such requests wherever possible. 

During Adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), delivery time might be affected. This is out of A Bunch of Kindness's control and we cannot be held responsible for late delivery of the order. 

RETURN & EXCHANGE POLICY

Please understand that due to the perishable nature of flowers, we are unable to accept returns. In the unlikely event that there is a problem with your order, if it is not delivered as specified on the delivery form, or if any unexpected issues arise which are the fault of  A Bunch of Kindness, we will re-deliver your purchased products again for free.  In most case the recipient can keep the flowers received. If the order has been dispatched or delivered there will be no refund.

If incorrect information is submitted on an order form: name, address etc A Bunch of Kindness will not be held responsible in any case, but will work with the sender to achieve the best possible outcome.

After any order has been placed and if for any reason the customer wishes to cancel the order, the customer may not get a refund. Please contact us on hello@abunchofkindness.com and we will try to find a solution.  

 

If the order has been delivered there will be no refund. A Bunch of Kindness will not be responsible for wrongly entered delivery address, although a re-delivery can be requested with a re-delivery fee. However, granting of re-delivery is at the sole discretion of A Bunch of Kindness. All claim must be made within 24 hours of the delivery date. Any time after the elapsed time the flowers will be discarded and order will be marked as fulfilled.   

In the event of adverse weather conditions, A Bunch of Kindness aren't able to refund or offer re-delivery of affected orders.